Concerns about some safari operators’ bullying behaviour in Pilanesberg Nature Reserve have prompted questions about road conduct and equitable access to wildlife sightings.
Tourism Update received concerns about alleged speeding as well as operators pressuring other visitors to move on from sightings and insisting on priority access to wildlife viewing.
This prompted a reader poll in which 46% of respondents said they witnessed similar behaviour in the park.
Responding to the concerns, the North West Parks and Tourism Board (NWPTB) said Reserve Management is aware of issues raised from time to time about congestion at sightings, speeding, road use and the conduct of some safari operators and guides.
“NWPTB does not condone behaviour that compromises safety, disregards reserve rules or unfairly prevents other guests from enjoying sightings,” the board said.
Pilanesberg accommodates private vehicles, open safari vehicles operated by concessionaires and lodges and other authorised tourism operators. The board said all road users are expected to comply with reserve rules and exercise courtesy, particularly at popular wildlife sightings.
Safari operators and guides are expected to observe prescribed speed limits, responsible driving practices, sighting etiquette and applicable codes of conduct. Operators are responsible for ensuring their guides understand these requirements.
The board also clarified the limits of operators’ authority when disagreements arise.
“Guides and operators do not have the authority to independently remove visitors from the reserve following disagreements at sightings. Concerns must be referred to Reserve Management or the relevant control structures.”
Complaint follow-up
The board said complaints reported by visitors and other stakeholders are assessed by Reserve Management and, where sufficient details are available, followed up with the relevant operator or concessionaire.
Visitors are encouraged to provide the date, time and location of an incident, along with operator and vehicle registration details, to assist with follow-up.
“Where a complaint is substantiated, an appropriate response may be considered in terms of applicable reserve rules and operational or concession arrangements,” NWPTB said.
NWPTB said it continues to assess compliance and management arrangements as visitor and commercial tourism activity increase and remains committed to responsible tourism, regulatory compliance, visitor safety and equitable wildlife viewing opportunities at Pilanesberg.
