First Car Rental has confirmed that it will honour bookings made via the Velvet Sky website.
Customers are able to amend or cancel bookings by means of the links provided on their voucher confirmation or via the call centre. The company will also refund prepaid rentals done via the Velvet Sky website due to flight delays and/or cancellations.
It will not penalise customers for cancellations. Payments will be refunded in full should customers wish to cancel pre-paid reservations since operational issues were announced by the airline on February 20.
In a statement, First Car Rental said Velvet Sky was its airline partner, and that the partnership agreement was the only association the company had with Velvet Sky. The low cost airline’s current predicament does not affect First Car Rental or CMH operations and these units are operating normally.
