South African Airways (SAA) has alerted customers of a phishing scam currently underway.
The scam involves emails with the subject line given as ‘Passenger Itinerary Receipt’, thanking customers for their purchase, stating that their booking is confirmed, providing a booking reference number along with the credit card charge and then asking the customer to follow a link.
SAA says these are emails are not from the airline or its customer care department. SAA advises customers to immediately delete these emails and not enter any personal information. “No matter how authentic such emails may seem, any email supposedly from the airline that has a link to the Voyager log-in page is not from SAA,” says the airline.
“In addition, please do not click on such a link as it will take you to a fraudulent website where your Voyager long-in and your PIN may be compromised.” SAA says if customers have transacted via the SAA website using Voyager log-in details during the last 72 hours and are unsure of the legitimacy of the transaction, they can contact the call centre on +27 11 978 1234 during office hours (07h00 – 21h00) to reset their selected Voyager PIN.
