Operations Manager / Team Leader

Key Responsibilities
• Team Leadership & Management: Lead, mentor, and motivate a team of consultants and administration staff to ensure high performance and a positive team dynamic.
• Operational Efficiency: Develop, implement, and improve operational systems, processes, and best practices to guarantee a seamless workflow and organizational well-being.
• Systems Management & Implementation: Oversee the transition from the current booking platform to a new cloud-based system, managing implementation, data migration, and staff training.
• Sales & Financial Oversight: Monitor and manage sales targets, control operating expenses, and review financial data to promote profitability and provide accurate reports to the Directors.
• Customer Relations: Ensure the highest standard of customer service is consistently delivered, managing client feedback, inquiries, and complaints effectively.
• Rates & Supplier Management: Manage supplier relationships and contracts, negotiating the best possible rates to add value to the business and ensure competitive pricing.
• Compliance & Quality Control: Ensure all operations adhere to internal policies and industry regulations, implementing quality control measures to minimise errors.
• Reporting: Prepare and present regular performance reports and strategic recommendations to the Company Directors.

Required Skills & Qualifications
• Experience: A minimum of 5 to 10 years of experience in a management or leadership role within the travel or hospitality industry is essential.
• Systems Background: Demonstrated experience with tourism reservation or booking platforms is required, with a strong background in implementing new systems or software.
• Leadership: Proven ability to lead, manage, and train a team in a demanding, fast-paced environment.
• Skills: Exceptional attention to detail, strong organizational skills, and excellent problem-solving abilities.
• Attributes: A driven and focused individual, a team player with strong interpersonal and communication skills. Someone who cares and is willing to put in the hard yards to succeed within a business that already has an extensive footprint.