• Senior level – Minimum 3 years’ Experience as KAM at an Inbound Tour Operator/DMC
• Quoting for inbound groups and group series from Europe and USA for Southern
Africa (Namibia/Botswana/Zimbabwe/Zambia/Mozambique)
Key Account Management – Production – Inbound Tourism/DMC
CPT Southern Suburbs – Office based – Monday to Friday
Salary Highly Negotiable based on current earnings and experience.
Benefits Included
Leading Inbound Tour Operator – specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Malawi, Zimbabwe, and Mozambique.
Our client is looking for a Key Account Manager (Production) to be based at their offices in CPT Southern Suburbs.
An excellent opportunity to join the team and develop your career.
As a Senior Key Account Manager your main role is to retain top customers and nurture those key relationships over time.
Requirements and skills
• Senior level – Minimum 3 years’ Experience as KAM at an Inbound Tour Operator/DMC
• Quoting for inbound groups and group series from Europe and USA for Southern
Africa (Namibia/Botswana/Zimbabwe/Zambia/Mozambique)
• Product knowledge essential
• Negotiating with suppliers & Liaising with long established clients
• Liaising with the groups consultants who handle the operations and logistics.
• Experience in providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills, Ability in problem-solving and negotiation
• MS Office (Word, Excel & PowerPoint) (TOURPLAN, WETU are a PLUS)
• Fluent in English and have excellent written and verbal communication skills.
Responsibilities will include, but not limited to:
• Develop trust relationships with a client. Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Quotes, itineraries, reservations
• Serve as the link of communication between agents and operations.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play part in generating new sales (with the marketing / sales team) that will turn into long-lasting relationships.
• Be able to prepare regular reports of progress and forecasts for the director.
Please email your CV & Qualifications to natalie@careerdynamics.co.za and/or astridr@careerdynamics.co.za
Connect to our LinkedIn page - https://www.linkedin.com/company/career-dynamics-sa/
Key Account Management – Production – Inbound Tourism/DMC
CPT Southern Suburbs – Office based – Monday to Friday
Salary Highly Negotiable based on current earnings and experience.
Benefits Included
Leading Inbound Tour Operator – specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Malawi, Zimbabwe, and Mozambique.
Our client is looking for a Key Account Manager (Production) to be based at their offices in CPT Southern Suburbs.
An excellent opportunity to join the team and develop your career.
As a Senior Key Account Manager your main role is to retain top customers and nurture those key relationships over time.