Customer Experience / Account Manager

In this role, your primary responsibilities will include:
• Deliver post implementation training on our software to both new and existing clients when required 
• Managing, maintaining, and building existing client relationships 
• Lead point of contact for all customer account management matters 
• Providing solutions to new and existing clients 
• Analysing clients’ systems and their usage of our solutions with a view to suggesting and implementing improvements 
• Providing support on our solutions, including responding to customer queries in a timely and effective manner, via phone, email, or ticket system
• Enhancing the client’s overall experience 
• Manage client related projects and/or implementations 

Skills and experience needed.
• Higher Education (Degree, Diploma or Tertiary IT Course)
• Travel and Tourism experience 
• Minimum 5-years’ Account Management Experience (ideally in software technology or travel company)
• A good working knowledge of the Microsoft Office suite
• Excellent communication and customer service skills
• Excellent verbal and written communication skills 
• Strong analytical and problem-solving skills 
• Excellent time management skills
• Ability to work independently and in a team environment
• Detail-oriented and highly organized
• A willingness to learn, troubleshoot and design solutions
• Ability to Travel from time to time

Beneficial skills:
• Knowledge and experience in accounting a distinct advantage (Bank Reconciliations, Foreign Exchange Variations, Balancing, Month-end Processes, etc.)
• Tourplan experience

If this sounds like your perfect next step, then we'd love to hear from you!