1–2 years travel industry experience preferred (inbound advantageous).
Strong admin or operations background welcome.
GDS exposure an advantage.
Tourplan knowledge advantageous
Strong organisational and administrative ability.
Excellent attention to detail.
Good written communication.
Ability to multitask in a fast-paced travel environment.
Warm, service‑oriented personality.
Reliability and consistency in task completion.
Willingness to learn and grow into a Travel Architect role.
Lead Intake Support
Check visa and travel restriction requirements for new enquiries.
Support with any pre‑qualification research if required.
Research & Quote Support
Conduct research on hotels, tours, excursions, and experiences.
Gather quotes from suppliers.
Provide accurate data to Architect for itinerary development.
Assist in background research for pricing or availability.
Booking & Supplier Coordination
Make all hotel, tour, transfer, and ground bookings.
Request availability/options and manage confirmations.
Perform GDS flight bookings (where required).
Log payment reminders and follow up on release dates.
Maintain booking spreadsheets, CRM file accuracy and
supplier documentation.
Documentation & Pre‑Travel Processing
Collect all documents from suppliers.
Assemble the final travel pack for Architect approval.
Prepare vouchers, confirmations, e‑tickets, and relevant attachments.
Ensure everything is correctly filed within CRM.
During‑Travel Support
Provide first‑line support for routine or admin-related issues.
Log client issues into CRM and escalate to Architect where required.
Communicate with suppliers on routine changes (timings, confirmations, reminders).
Post‑Travel Support
Capture feedback in CRM.
Assist with updating client notes and preferences.
Support Architect with sending follow-up communication packs.