FITs/Groups Tour Consultant (Intermediate/Senior) Hybrid

Criteria:
• A Minimum of 3 years Inbound Tour Consulting experience – FITS/Groups (Travel/Flight Agency exp, will NOT be considered) Strictly Inbound Tour Operations/DMC.
• Quoting & Costings: Know of all the components that make up a tour and which need to be included when creating itineraries.
• Previous experience working with overseas tour Clients/Operators - Markets being The UK & Europe.
• In-depth knowledge of Southern African travel products and destinations
• Experience with FIT and Group quoting
• Confident in creating tailor-made itineraries and quoting for online agent platforms
• Strong attention to detail and organisational skills
• Good grasp of Microsoft Word and general computer literacy
• Figures-orientated with creative flair
• Excellent written and verbal communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Strong negotiation skills and ability to maintain professional relationships
• Understanding of working with senior management of corporate clients
• Aligned with company values: honesty, creativity, positivity, fairness.

Key Responsibilities & Performance Areas:
• Handle inbound enquiries and design tailor-made itineraries for FIT and/or ad hoc group travel
• Create and quote travel packages for agent websites and custom itineraries
• Deliver specialist advice and exceptional service to overseas tour operators
• Maintain cradle-to-grave management of bookings with meticulous attention to detail
• Apply strong sales techniques to convert leads into bookings
• Negotiate effectively with suppliers and clients to secure the best value
• Engage with a wide range of Southern African suppliers to ensure high-quality products and services
• Provide professional and efficient communication via email and telephone
• Manage after-hours duty phone on a rotational basis
• Ensure a high standard of customer service at all times
• Embrace a team-oriented approach and actively contribute to mutual goals