Agency:
Cottar's Safaris
Posted On:
Reference Number:
0000509
City:
Nairobi
Country:
Kenya
Contract Type:
Contract
Industry Sector:
Other
Availability:
1 month notice
Salary:
n/a
Required Qualifications:
- Bachelor’s degree in commerce, Business Management, Marketing, Strategic Management, or any other related fields.
- Proven experience as a Sales Manager or Senior Sales Executive in the tourism industry.
- String relevant tech and digital skills
- 6+ years experience in sales, marketing, or business development with 5 years at the management level
- Strong knowledge of sales techniques, market analysis, and strategic planning - preferably in the high-end tourism fields
- Proficiency in CRM software, Google applications, and digital tools for sales hooks and conversions.
- Exceptional leadership and team management abilities.
Description:
- Monitor and analyze sales performance metrics, including revenue, sales volume, conversion rates, and customer acquisition costs. Identify areas for improvement based onthe analysis and implement corrective actions to enhance sales effectiveness.
- Build, lead, and motivate the sales and reservations team to achieve individual and team goals by providing guidance, coaching, and support to ensure high productivity andengagement in the reservations team efficiently process safari enquiries to convert to sales, and implement the operations of the safari bookings.
- Develop, nurture, and manage key supply chain accounts and build long-term and systematic trade relations for the business
- Set clear sales targets and key performance indicators (KPIs) for the sales team, aligning them with overall business objectives. Continuously monitoring the team’s progress against targets and KPIs, through periodic performance reviews in line with the company’s performance management cycle to ensure set targets are achieved
- Engage in business development activities to identify new market segments and expand the customer base.
- Conduct market research and analysis to identify potential business opportunities that inform management of commercial expansion and business development opportunities.
- Develop and execute business development strategies to penetrate new markets and drive revenue growth.
- Manage the CRM software and sales performance metrics, assisting the team in submitting regular reports covering sales activities, performance, and plans through the CRM system.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Present sales, revenue, expense reports, and realistic forecasts to the management team.
- Develop pricing strategies and oversee discount and promotional policies to drive sales.
- Maintain relationships with key suppliers
- Develop and manage competitive advantage for tech-led sales and sales conversion tools.
- Provide Cover for the Marketing Manager when required.
- Attend, and organize when required any sales event/tradeshow.
- Work with the Market Reps in all aspects of sales and accounts development
Additional Information:
Cottar’s Safaris an award-winning tourism property and DMC in the Maasai Mara is seeking
a dynamic and results-driven Sales & Account Manager to join the Sales & Marketing team in
their Nairobi office. The Ideal candidate will drive sales and revenue growth by managing
and developing the sales, taking the lead on customer, agent, and digital conversation
points, implementing strategic sales plans, and building strong customer relationships.
Contact Details
Contact:
Sales & Accounts Manager
Phone:
E-mail Address: