Detail-oriented and hands-on experience working with travel documents.
Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
Excellent communication skills - internally as well as externally. Fluency in German, written and verbal.
Strong understanding of customer needs and market trends within the German-speaking region.
Have good product knowledge and sound geographical knowledge of Southern and East Africa
Prepare, review, and issue travel documents, including visas, passports, travel insurance, itineraries, and permits.
Stay up to date with changes in immigration laws, health and safety regulations, and airline policies.
Create Travel Documents in German.
Manage record-keeping and maintain accurate databases of all issued travel documents.
Are you passionate about travel and detail-driven? We’re looking for a Travel Documents Specialist to join our dynamic team and play a key role in supporting and growing our German-speaking markets. If you excel in a fast-paced environment, have hands-on experience working with travel documents, and are eager to take the next step in your career, we’d love to hear from you. Fluency in German is essential. Experience with Tourplan (or similar travel software) will be a strong advantage.