Higher Diploma or Bachelor’s Degree in Hospitality Management
3-4 years’ experience
Computer literate
Fluent in English (oral and written)
EY OUTPUTS:
Ensure you wear the correct uniform and that you are well presented at all times
Ensure high standard of personal hygiene
Be friendly, considerate and greet all guests and staff
Maintain open lines of communication with other staff
Support the Senior Management in overall responsibility for the effective management and running of Mnemba Island
Assist in training and developing of staff as necessary
Work closely with the Management team to ensure a seamless daily operation.
Placing daily operational orders in a timely and budget-sensitive manner, delegate as necessary.
Participation in the management, implementation and updating of the lodge FBC to-do lists
Ensure that an environment, where the &Beyond Golden Thread and Brand Standard is continuously met and visible throughout the daily functioning of the lodge
Ensure lodge styling guide and styling updates are documented and work closely with the Hospitality training team to ensure clear communication
Ensure that administrative functions within the camps are maintained and monitor beverage control
Ensure that guest information and requests are shared and gathered for all guests arriving or departing to AndBeyond properties
Checking in and out all guests
Assist with checking guests rooms and that guest areas are neat at all times
Host/interact with guests daily and communicate feedback if necessary
Be aware of & make your chefs aware of special dietary needs and special occasions
Assist with Uniform orders and issues. Ensure all staff are wearing correct uniform at all times
Oversee all Food and Beverage aspects of Mnemba Island and be sure they are to company standard
Manage day to day guest itineraries & activities, ensuring guest delights happen daily and clear, effective communication between all departments happen
Attend management meetings
Lead the green team and conservation initiatives on the island
Keep the region informed on Mnemba stories regularly
Assist with Social media and other PR related communication
Manage Staff Delight activities, including andBeyond Life activities and staff swaps
Allow for flexible work hours
Pay close attention to day sheet information such as dietary requirements and medical requirements for guests, eg. Bad back, Room configurations, pre-booked activities.
Assist in checking the lodge forecast and other office administration
You must work towards the sustainability of each department and of the company (reduce waste and care for company property)
Go the extra mile for guests and staff
Be flexible when receiving unexpected requests from guests
Connect with guests daily to ensure they are happy and having a personalized experience.
Be motivated, friendly and proactive when dealing with lodge operations and guests expectations
Be responsible for upholding the &Beyond standards within the lodge Communicate regularly and effectively with staff & other departments
COMPETENCIES REQUIRED:
Analysis and problem solving
Proactive work ethic
Take pride in personal appearance
Critical thinking – always maintain a high level of professional skepticism
Attention to detail
Good communication skills
Good interpersonal skills
Sense of urgency
Passionate about guest delight
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others
Must be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn.
This is a permanent position, based at Zanzibar Mnemba Island.