Senior Inbound Tour Consultant (FITs & Groups – Leisure)
Hybrid – Offices in Durban/KZN
(After 3 Month probation)
R30K CTC – (Negotiable based on experience)
Leading established Tour Operator, based in Durban/KZN, are looking for an experienced Senior Inbound Tour Consultant to join their team. Opportunity to work Hybrid, after probation.
Planning itineraries FITs & Groups – Leisure.
The Senior Inbound Consultant will handle and managing inbound travel requests from quotation through to booking confirmation, ensuring exceptional levels of accuracy, creativity, and service delivery.
This role requires a strong knowledge of Southern African destinations, proven operational skills, and ability in Tourplan (a plus).
The successful candidate will play a vital role in supporting the company’s growth and maintain high standards of client satisfaction.
Requirements
• Matric + Tourism Diploma/Degree/Certificate (Preferable but not essential)
• 3–5 years’ experience as an Inbound Consultant (FITs& Groups) within a DMC/Inbound Tour Operator.
• Comprehensive understanding of Southern African destinations, products, and
• Vast product knowledge, e.g., Zimbabwe, Namibia, Victoria Falls, Botswana, Mozambique.
• Strong working knowledge of Tourplan (a plus).
• Excellent communication skills, both written and verbal (English)
• High attention to detail and accuracy in costing and documentation.
• Ability to work under pressure, prioritise tasks, and meet deadlines.
• Team player with a proactive, positive attitude.
Key Responsibilities
• Handle inbound travel enquiries from international wholesale agents and operators.
• Prepare accurate and creative tailor-made quotations and itineraries using Tourplan.
• Negotiate rates and secure services with suppliers to achieve competitive margins.
• Convert quotes into confirmed bookings, ensuring seamless reservations and documentation.
• Build and maintain strong relationships with clients and suppliers.
• Ensure all itineraries are costed correctly, with accurate and profitable profit margins.
• Monitor and manage booking files to ensure services are delivered as promised.
• Provide pre-departure support, including travel documentation and concierge-style assistance.
• Resolve operational issues swiftly and professionally.
Please email your CV and supporting documents to natalie@careerdynamics.co.za
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