Incentives (MICE) Consultant

Desired Experience & Qualifications 

• Minimum 4/5 years’ experience in MICE, of which 2 yrs. in management would be advantageous (to Manage own international clients/accounts with an Assistant) 

• Experience in overseas incentive groups travelling to Southern Africa - Excellent domestic, regional, and international travel experience. 

 • Solid sound knowledge of Southern African countries and working with European clients. • Excellent Organizational and administration skills  

• Project management skills and Negotiation skills 

• Creative and out of the box thinking. 

• Solid level of Maturity and professionalism to manage a program on the ground with the customer. 

• Must be fully proficient with PowerPoint, Word, and Excel 

• Excellent understanding of MICE trends and tech used in MICE. 

• Minimum Matric qualification. Post Matric commercial qualification will be an added advantage. 

KPI's 

• Supervise all event enquiries (existing/new leads) in an accurate, appropriate, and timely manner.

• Supervise and support the MICE staff. 

• Ensure proper execution of all MICE events to the customers’ satisfaction and within budget.

• Oversee all event proposals in line with company brand standards, inclusive of creativity and alignment with the company’s core values.

 • Ensure all bookings, passenger details, logistic information, internal notes, and supplier notes updated on the systems. 

• Maintain thorough and up to date record of all bookings for easy access, filing and auditing purposes. 

• Ensure accuracy and timeliness of monthly invoices. 

• Provide timely and accurate information and excellent support to external customers (agents, suppliers, and clients) • Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventative measures.