Kenya Airways (KQ) has cautioned that the EU’s blacklisting of carriers certified in Tanzania will have broader implications for regional flights, placing obligations on operators to notify passengers of their rights to reimbursement or rerouting for connecting flights.
In a notice to trade on June 30, KQ clarified that the blacklisting has “been interpreted to impact passengers to/from the EU where carriage includes a Tanzanian carrier in the itinerary” even if such carriers do not operate directly into or out of the EU.
“The consequence of the blacklisting is that tour operators marketing Tanzania have the obligation, as the contracting party, to notify passengers of the right of reimbursement or rerouting, provided the passenger chooses not to take the flight,” the notice reads, further stating:
“If the passenger opts to continue his/her journey as originally planned, tour operators will bear a strict safety obligation towards their contracted passengers.”
KQ pointed out that the blacklisting will affect its connecting flights operated through Precision Airways (PW), advising agents to complete rebookings and reissues of such flights by July 20.
Options provided to agents included rererouting passengers booked earlier on PW-operated flights to Dar es Salaam, Kilimanjaro or Zanzibar to the next available KQ-operated flights.
