-Minimum 2+ years of Tourplan system experience (essential)
-Background in a DMC, tour operator, or travel tech environment
-Understanding of African travel product and supplier networks
-Experience in rate loading, contracting, or product development is an advantage
-Tourism or IT-related qualification preferred
-Highly detail-oriented and thorough
-Strong analytical and numeric ability
-Excellent organisational and data management skills
-Ability to work under pressure with seasonal deadlines
-Proactive problem solver with a process-improvement mindset
-Advanced Excel proficiency is advantageous
-Clear communication and collaboration across departments
Key Responsibilities:
#Database Management & System Integrity
-Maintain and update all Tourplan inventory, including rates, supplier contracts, specials, packages, itineraries, and services.
-Ensure correct seasonality, child policies, STO vs rack structures, booking codes, market specifics, and rate validity.
-Conduct quality control on data entry to avoid quoting and operational errors.
#Pricing & Contract Loading
-Load annual and ad-hoc contracted rates in line with negotiated agreements.
-Ensure rates reflect the correct nett, commission, and markup structures based on market segmentation.
-Flag discrepancies or missing information from suppliers and liaise with contracting/negotiation teams.
#Operational Support & Troubleshooting
-Support reservations and sales teams with system-related issues and product availability queries.
-Solve database errors, missing components, mismatched rates, routing issues, and logic conflicts.
-Assist with system improvements to reduce manual overrides and enhance the speed of quoting.
#Process Optimisation
-Create and maintain SOPs, naming conventions, and database standards.
-Improve workflows between contracting, product, operations, and finance to maximise system efficiency.
-Identify automation opportunities and implement system enhancements where applicable.
#Data & Reporting
-Prepare system performance reports, error logs, rate status lists, and utilization statistics.
-Ensure data is exportable to finance and reporting systems where required.
-Maintain a database of supplier documentation (contracts, fact sheets, policies, specials).
#Training & Support
-Train new team members on Tourplan functionality and best practices.
-Provide continuous coaching on quoting accuracy and system efficiencies.
-Ensure teams understand product mapping, cost vs sell structures, and database logic.