Matric / Grade 12
Travel & Tourism qualification would be preferable
EXPERIENCE
Minimum 7 years FITs experience
Tourplan working knowledge is essential
Excellent knowledge of South Africa (Tourist attractions, seasonality, routes, distances and driving times, places of interest, Geography, transport infrastructure)
Reservations of all TDM Touring services requested by internal and external clients
Quote and convert private charter requests within the required turnaround time
Ensure that the best rates are always negotiated and secured with the preferred suppliers
Manage allocated bookings in Tourplan
Manage allocated TDM Touring suppliers
Reservations and operational duties to manage specific Scheduled Tours effectively
Ensure pre- during- and post-tour procedures are adhered to, as per TDM Touring standards
Monitor group numbers and manage specific Scheduled Tour departures and supplier allocations
Maintain contact with tour guides throughout Scheduled Tours and Private charters
Manage payments and account queries with suppliers and local agents
Manage cancellations, client complaints and emergencies
Monitor profitability of specific Scheduled Tours on a weekly basis
Work closely with the product development, sales and marketing teams when required
Manage personal and shared team MS Outlook mailboxes