Matric / Grade 12
Must understand Sports Operations
Must have 15 years Travel experience
Experience in co-ordinating all aspects of domestic and international Group travel, Incentives and Events
Experience in travelling with groups on outbound, domestic and inbound incentives or groups
Ticketing experience with complex routings – Amadeus knowledge
Strong MS Office skills
Strong product knowledge
Tourplan knowledge would be preferred
To pro-actively assist in Product Development and ensure current product is updated, costed and relevant to client demand.
To work together with the SA Rugby Travel team in creating a high level and standardised output of work.
Identifying key activities and priorities which tie in with timelines for TDM Sports AND Events strategies and specifically the Events environment.
Implement and communicate operations plan and solutions in line with the business plans and budgets
Ensure existing client retention and satisfaction
Set and manage performance targets for the team
Promote high motivation of staff and lead by example
Ensure professional management standards are adhered too and staff members respect for skill and charisma (not authority)
Maintain working knowledge of policies and relevant government regulations
Set, monitor and drive operations goals HARD
Maintain overall budget and measure profitability
Work closely with GM to set and/or implement policies, procedures and systems and to follow through with implementation.
Report on operations performance on weekly / monthly basis in form of a report
Manage existing and secure further customer relationships for sustainable growth and success working closely with sales
Manage delivery and logistics for groups and events