Matric certificate
Travel & Tourism qualification
Minimum 3 – 5 years experience within the Tourism Industry – Inbound & Outbound
To pro-actively assist in Product Development and ensure current product is updated, costed and relevant to client demand.
To exceed customer expectations, meet operational deadlines and achieve set sales targets.
KEY TASKS:
Striving for excellence managing all tasks!
Identifying key activities and priorities which tie in with timelines for TDM Sports and Events strategies and specifically SPORT.
Implement and communicate operations plan and solutions in line with the business plans.
Ensure existing client retention and satisfaction.
Promote high motivation of staff and lead by example.
Ensure professional management standards are adhered to and staff members respect for skill and charisma (not authority).
Maintain working knowledge of policies and relevant government regulations.
Set, monitor and drive operations goals HARD.
Maintain budget responsibility and measure profitability.
Work closely with Ops Manager to set and/or implement policies, procedures and systems and to follow through with implementation.
Manage existing and secure further customer relationships for sustainable growth and success working closely with sales.
Effectively manage Financials of files managed and guests travelling.