kulula passengers can now pre-purchase emergency exit row seats, which offer more leg-room and comfort. They are located over-wing and at the front of the aircraft on kulula domestic flights. The front-row emergency exit seats also allow passengers to disembark first.
“The emergency exit row seats are in high demand. We believe this new product offer will greatly enhance the kulula customer experience,” says Head of Marketing, Shaun Pozyn.
Certain criteria must be met before a customer is allowed to occupy an emergency exit row seat and these can be confirmed by checking the requirements and agreeing to the terms. Customers who have purchased an emergency exit row seat must check in at the airport counters so that agents can confirm compliance, as online check-in is unavailable for these seats.
Customers wishing to pre-purchase seats can do so at the time of booking, or by adding it to their booking through the ‘add extras’ function on the kulula.com website or via the kulula contact centre.
Travel agents booking via the GDS cannot book ancillaries but travellers can add their own extras, using their booking reference number and surname.
