Only one day after opening bookings, new local LCC, Skywise, is experiencing issues with its website.
Ticket bookings opened on February 11 and could be made via the Skywise website or telephonically. But less than 48 hours later, agents complained that they had not received confirmation for bookings made and that attempts to get through to the call centre had failed.
Skywise co-chairperson, Tabassum A. Qadir, told Tourism Update that Skywise was experiencing difficulties due to heavy traffic on the website and through the call centre. She said the problems should be resolved within two days. “You only find out what problems your system has once the website goes live,” she said. “We know now what the problems are, so we will try to resolve them.”
The website also advertises that the airline will launch flights on March 26, but tickets are available from March 5. Tabassum confirmed that the launch date on the website was incorrect and that commercial flights would commence from March 5.
Skywise will operate flights between Johannesburg and Cape Town, with fares starting from R498 one-way, including taxes.
This story has been updated since it was first published.
