5+ years inbound travel consulting for luxury FIT markets.
Proven experience with multi‑country Africa itineraries.
GDS experience advantageous.
Tourplan knowledge advantageous.
Luxury itinerary design expertise (Southern & East Africa).
Strong written and spoken communication.
High attention to detail & pricing accuracy.
Problem‑solving under pressure.
CRM fluency (HubSpot preferred).
Client‑centred mindset with warm, polished tone.
Commercial awareness (margins, FOREX, supplier terms).
Ability to own full sales cycle and convert efficiently.
This role requires a high degree of product knowledge, strategic design capability, commercial accuracy, and exceptional written and spoken communication skills.
The Travel Architect crafts high‑touch, luxury inbound journeys for the USA, UK, Europe, and Australian B2C markets, ensuring “Unreasonable Hospitality” is delivered throughout.
Lead Intake & Qualification
Receive and acknowledge new leads assigned via CRM (HubSpot).
Conduct discovery through email, phone or video: purpose, budget, dates,
preferences, personality.
Perform visa/restriction checks.
Build instant rapport and position Yourself/Your Africa as the expert.
Research & Itinerary Design
Design all itinerary concepts including destinations, routing, pacing, experiences.
Research all flights, hotels, tours, transfers, and relevant logistics.
Obtain supplier quotes, evaluate promotions, and ensure availability.
Draft initial itinerary and refine based on client feedback.
Proposal Development
Build polished, accurate proposals (PDF, System or CRM‑generated).
Create pricing breakdowns and comparison options (good/better/best).
Present proposals to clients (email, phone, or virtual meeting).
Ensure pricing accuracy through error checks.
Booking & Supplier Coordination
Quality‑check all supplier bookings.
Issue invoices and process payments.
Manage FOREX considerations and apply ROE adjustments.
Oversee release dates and ensure financial accuracy.
Documentation & Pre‑Travel Processing
Conduct visa, passport, insurance, and compliance checks.
Approve all documents assembled by the Support Team.
Ensure final travel pack is complete, accurate, and branded to standard.
During‑Travel Support
Prepare detailed client bio for on‑ground suppliers.
Serve as first‑line support for all complex issues.
Handle disruptions, emergencies, and supplier escalations.
Identify/Look for opportunities for Unreasonable Hospitality moments.
Post‑Travel Client Retention
Send follow‑up messages, gifts, postcards.
Call clients personally.
Capture all feedback into CRM.
Encourage reviews/referrals and update client preferences for future trips.