New
Agency:
Rera Partners
Posted On:
Reference Number:
0000592
City:
Maun
Country:
Botswana
Contract Type:
Permanent
Industry Sector:
Travel Agent (Outside SA)
Availability:
Flexible
Salary:
Dependent on experience
Required Qualifications:
Qualification: A recognised Diploma or higher in Tourism, Business or related fields.
Experience: Ten (10) years’ experience within the safari industry with at least three (3) years’ in a reservations management role.
Other: Proven experience in the Key Performance Areas and strong working knowledge of booking platforms.
Description:
Are you an experienced hospitality professional with a passion for delivering exceptional guest experiences? One of our Safari Tourism clients is seeking a dynamic and hands-on Reservations Manager to lead and grow their reservation's function.
The Reservations Manager position is based in Maun, Botswana and is responsible for leading the reservations department. This includes managing systems and processes, overseeing yield and revenue management, and ensuring seamless booking experiences for guests, travel agents, and DMCs. The role plays a critical part in revenue optimisation, guest satisfaction, and team development. The role requires a hands-on, service-oriented leader.
- Reservations Oversight | Lead the development of systems, standard operating procedures, and operational workflows. Oversee reservations platforms.
- Booking Management & Service Delivery | Ensure the reservations team delivers exceptional service, handles booking volumes efficiently, and maintains system accuracy.
- Yield & Revenue Optimisation | Analyse patterns and data to inform pricing, promotions, and inventory strategies.
- Client & Partner Relations | Maintain excellent working relationships with agents, DMCs, and guests. Manage complex bookings and service recovery where needed.
- Reporting & Analysis | Produce occupancy and revenue reports. Track KPIs, conversion rates, and service performance. Recommend improvements.
- Budget Management | Prepare and manage the reservations department budget. Monitor costs, identify areas for cost-efficiency and revenue growth, and ensure adherence to financial targets.
- Team Leadership & Training | Recruit new reservation team members and train and manage the reservations team. Set KPIs, conduct performance reviews, and foster a collaborative, guest-first culture.
- Compliance & Risk Management | Ensure adherence to legal and data privacy requirements. Monitor and address operational risks.
The Reservations Manager position is based in Maun, Botswana and is responsible for leading the reservations department. This includes managing systems and processes, overseeing yield and revenue management, and ensuring seamless booking experiences for guests, travel agents, and DMCs. The role plays a critical part in revenue optimisation, guest satisfaction, and team development. The role requires a hands-on, service-oriented leader.
- Reservations Oversight | Lead the development of systems, standard operating procedures, and operational workflows. Oversee reservations platforms.
- Booking Management & Service Delivery | Ensure the reservations team delivers exceptional service, handles booking volumes efficiently, and maintains system accuracy.
- Yield & Revenue Optimisation | Analyse patterns and data to inform pricing, promotions, and inventory strategies.
- Client & Partner Relations | Maintain excellent working relationships with agents, DMCs, and guests. Manage complex bookings and service recovery where needed.
- Reporting & Analysis | Produce occupancy and revenue reports. Track KPIs, conversion rates, and service performance. Recommend improvements.
- Budget Management | Prepare and manage the reservations department budget. Monitor costs, identify areas for cost-efficiency and revenue growth, and ensure adherence to financial targets.
- Team Leadership & Training | Recruit new reservation team members and train and manage the reservations team. Set KPIs, conduct performance reviews, and foster a collaborative, guest-first culture.
- Compliance & Risk Management | Ensure adherence to legal and data privacy requirements. Monitor and address operational risks.
Additional Information:
Suitably qualified candidates to submit a letter of application and detailed CV to: enquiries@rera.co.bw
Closing date: 31 August 2025
Contact Details
E-mail Address: