THE winners in the 2008 AA Travel Guides American Express Accommodation Awards programme were announced at the tourism Indaba in Durban on May 11.
The 34 award categories included different types of guesthouses and hotels, game lodges, self-catering resorts and lodges.
Convener, Vanessa Sand, says consumer feedback on more than 1 200 AA quality assured or star graded establishments was received this year. “We received some 35 000 questionnaires commenting on guest experiences related to services, cleanliness, value-for-money and the quality of food. This is hugely valuable information, all of which is sent back to establishments so that they can see where they are successful and where they may be room for improvement,” says Sand.
High scoring establishments in the programme were examined carefully and visited
by qualified and experienced assessors to verify that high scores were justified.
A list of the winners is available on www.accommodationawards.co.za
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